FAQs

How long does shipping take?

Orders take 1 to 3 business days to process and ship unless item is made to order which can take 7-10 business days. I'll do my best to meet these shipping estimates, but cannot guarantee them.

When can I expect my package?

Orders are shipped via USPS and typically take 3 to 5 business days to deliver.

Where do you ship?

We currently ship everywhere in the US and Canada.

Can I return something if I don't like it?

We want you to love your order. If, for any reason, you are not 100% satisfied, you may return the item within 21 days for a refund or replacement (less shipping cost).

I gladly accept returns and cancellations under the following conditions:

For returns:
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery.
Returned product(s) must be returned in all of their original packaging, and in like-new condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Request a cancellation: before item has shipped.

What is your Joy guarantee?

If you are unhappy with your purchase, we'll refund your order (less shipping cost) or replace it with a desired item within 21 days of purchased. 

I have more questions, who can I contact?

Feel free to connect with us on Instagram @caribbeanaesthetic.co or by email caribbeanaesthetics@gmail.com